Office Specialist -- Social Services

$16.63 full time Position Summary Churchill County is looking for a personable, highly-motivated, and energetic person to work as a full-time Office Assistant for the Social Services Department. The Social Services Department provides stabilization & emergency assistance to County residents who meet the appropriate guidelines. The Office Assistant provides administrative support to all department functions, with particular focus on collecting data and coordinating data collection systems. Not all situations have a happy ending, as needy clients and families may be denied aid because they do not meet the guidelines. Oftentimes, these members of the public may be angry, confused, and/or emotional. The Office Assistant must also be adept at handling these difficult situations that face the clients, who come from a variety of socioeconomic backgrounds. Clients' backgrounds  include the following:

• Substance abuse issues (including clients who may come into the office currently under the influence of drugs or alcohol),
• Mental health issues,
• Domestic violence situations,
• Physical or developmental disabilities,
• Homelessness,
• Poverty

These clients must be dealt with compassionately, professionally, and sometimes firmly. Data entry is a kep component of the person in this position - the person who is selected provides data entry support for a multitude of department functions. The employee must also be good at multitasking, as there are frequent interruptions and a variety of tasks to be performed.  Strong attention to detail is required.  If you think you can be a dynamic, outgoing, professional member of the team and if you are up to the challenge, consider applying for this full-time, regular position. Other duties include the following: provides agency information to the clients served and other members of the public, coordinates special projects for the department. schedules appointments for clients to meet with other staff, sorts and files documents, prepares correspondence, collects data, and performs data entry. The Social Services Department is committed to maintaining a cross-functional team environment.  Members of the team are expected to provide support and assistance to other members and may be required to perform duties outside their regular assignments. An eligible list will be established based on application and interview results.  The eligible list will be maintained for twelve months and may be used for other County-wide openings for Office Specialist.  Inclusion on the eligible list is not a guarantee of a current or future interview or job offer.  Applications must be submitted online at www.churchillcounty.org/careers by 10:00 AM on Friday, May 24, 2019. Essential Functions This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.

• Demonstrates regular, reliable and punctual attendance.
• Acts as receptionist and receives and screens visitors and telephone calls and takes messages; provides factual information regarding County or departmental activities and functions which may require the explanation of rules, policies and/or procedures; may receive, receipt and balance monies.
• Types correspondence, reports, forms and specialized documents related to the functions of the department to which assigned from drafts, notes, dictated tapes, or brief instructions; may compose standard correspondence from brief instructions.
• Proofreads and checks typed and other materials for accuracy, completeness, compliance with departmental policies, and correct English usage, including grammar, punctuation, and spelling.
• Enters, edits and retrieves data and prepares periodic or special reports, using a computer system and following established formats and menus; may perform production computer information entry.
• Prepares and updates a variety of reports and records which may require the use of arithmetic calculations and consolidating materials from several sources.
• Maintains records and processes forms, such as work orders, purchase requisitions and others specific to the department; may make arithmetic or standard statistical calculations.
• Establishes and maintains office files; researches and compiles information from such files; purges files as required.
• Reviews computer-produced and typed reports for accuracy, research exceptions and makes corrections as required.
• Operates standard office equipment, including word processors, computers, facsimile equipment and central telephones; may operate microfilm, radio telephone and other departmental-specific equipment after training.
• Compiles materials for meetings, prepare agendas and attend such meetings to take summary notes as required.
• Opens and distributes mail, processes outgoing mail, makes travel arrangements and prepares purchase requisitions.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience High School diploma/GED; AND one (1) year of administrative support experience; OR an equivalent combination of education, training and experience. Previous experience as a receptionist, including working with a high-volume of clients from a variety of socioeconomic backgrounds is highly desirable. Bilingual ability in Spanish/English is a plus.